Return & Refund Policy

Returns

Because fragrance is a personal-use product, returns are accepted only for items that are unopened, unused, and in their original condition and packaging.

Eligible return requests must be submitted within 14 days of delivery. Please contact info@serenescentsboutique.com before sending anything back. Returns sent without prior approval may not be accepted.

Non-Returnable Items

Opened, used, sprayed, damaged, or altered fragrance products are not eligible for return. Items marked final sale are also non-returnable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@serenescentsboutique.com and include your order number and clear photos of the item and packaging. We will review the issue and provide next steps.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service when returning an eligible item.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or another applicable circumstance.

Exchanges

We do not guarantee exchanges. If you would like a different fragrance, you may return an eligible unopened item under this policy and place a new order.

Questions

Please contact info@serenescentsboutique.com with any return or refund questions.

Last updated: September 8, 2026.