Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays may begin processing on the next business day.

Shipping Options & Rates

Available shipping methods, estimated delivery times, and shipping charges are shown at checkout based on your shipping address and the items in your order.

Delivery estimates are provided by the carrier and are not guaranteed. Once an order has shipped, carrier delays, weather, service interruptions, or other events outside our control may affect delivery.

Tracking

When tracking is available, you will receive shipping information by email after your order has been fulfilled. Please allow the carrier time to update tracking after the package is accepted.

Address Accuracy

Please review your shipping address carefully before completing your purchase. If you notice an error, contact us as soon as possible at info@serenescentsboutique.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Damaged, or Delayed Packages

If your package appears lost, arrives damaged, or has an unusual delivery delay, please contact us at info@serenescentsboutique.com so we can help review the situation. Carrier claims or other documentation may be required.

Questions

For shipping questions, please contact info@serenescentsboutique.com.

Last updated: September 8, 2026.